Reset Password from the App:
- Begin by opening the app on your tablet or mobile device.
- Enter your email and then instead of putting in a password, select the button indicating you forgot your password.
- This will prompt you to confirm your password to have a link sent to your email to change your password.
- Once you receive the email, follow the link to change your password. Once you enter a new password, you will be able to sign into the app again.
- Keep note of our minimum requirements for passwords.
- Note: Please note that the password reset process on your portal will follow the exact same process.
Issue a Email to a User to replace password:
- If you are a global administrator, you can issue reset password requests by going to your user’s tab in the security drop down menu.
- Select the user you want to execute a new password for and select the Reset Password Button. This will generate the password email mentioned previously.
- Once you receive the email, follow the link to reset your password. Once you enter a new password, you will be able to sign into the app again.
- Note: Please note that password reset emails will expire within 24 hours. If you need the email re-sent, simply repeat this process to generate another email.
**If your BadgeHub account has a domain associated with the account, these steps will not apply to your account.
