Sales & Returns

BADGEPASS ORDERS AND RETURNS

We want you to be happy with your purchase! If you have ordered an incorrect item or are having problems with something you purchased, we are here to help! Contact our Sales Support team at 601.499.2131 for assistance. Please have your order details available to assist with your return or exchange.

RETURN POLICY

If you have purchased an incorrect or unwanted item, you may return it within thirty (30) days of purchase, provided that the following terms apply:

• Product must be unopened and unused.
• Product returns must include the original packaging, boxes, instructions, etc.
• Products are shipped back to BadgePass and return shipping will be paid for by customer.
• Third party shipping charges (FedEx, UPS, USPS, etc.) are non-refundable.

To process a return, simply reach out to us via phone, email, or chat and we’ll make it right. Any defects or order errors for which we are responsible will be promptly rectified. To ensure timely processing of your refund, approval is required prior to returning any merchandise.

Return requests must be made within thirty (30) days of purchase.

All returns are subject to a handling and reprocessing fee of 25% of the item’s sale price. Obsolete products will not be accepted for return. Custom products (items including your logo, artwork, custom programming, or other personalization) and products with special finish, options, size, or pre-assembled configuration are considered special and not returnable. Opened media including cards, ribbons, cleaning kits, etc. will not be accepted for return.

Once a return is approved, the return authorization number must be displayed on all returned packages.

Please ship returns to the address below:

BadgePass, Inc.
Attn: Returns Department
280 Trace Colony Park Drive
Ridgeland, MS 39157

BadgePass is not liable for packages returned without prior authorization or packages that have shipped to an invalid address. Packages returned for these reasons will be held for 14 days. Any packages left unclaimed, will either be recycled, salvaged, or discarded accordingly. Monetary compensation for these packages will not be provided.

DEFECTIVE MERCHANDISE

If you received a product that is non-functioning or defective out of the box, please contact us at 601.499.2131 as soon as possible to arrange for a Return Material Authorization (RMA). Defective order claims must be made within seven (7) business days after receipt of material. The original invoice or order number will be required for a claim.

BADGEPASS SALES POLICY

BadgePass, Inc. reserves the right to modify, change, or discontinue any product.

Prices are subject to change without notice. All shipments will be made at prices prevailing at time of shipment. Errors or omissions in pricing are subject to correction.

The first year’s Software Upgrade Agreement (SUA) is required with any initial BadgePass Enterprise software purchase. Licenses added after the initial purchase will be prorated. End users that purchase a Software Upgrade Agreement through BadgePass, or through a certified BadgePass dealer, are eligible for any updates and/or upgrades available during the agreement period.

Any Software Upgrade Agreement (SUA) that has been expired for more than one (1) year may be charged a penalty equal to 30% of the current software price in addition to the price of the Software Upgrade Agreement to be eligible for an update.

BadgePass Enterprise software registration is available via web-based product registration at any time or via phone registration Monday through Friday from 8:00 am – 5:00 pm CST.

SHIPPING POLICY

All products will be shipped via FedEx Ground or USPS unless otherwise specified. Rush shipping is available upon request for most items, including next-day and 2-day air delivery. Shipping upgrade options and costs vary. Additional shipping charges will apply to all rush orders placed after 4:00 pm CST. Charges for shipments outside the continental USA are subject to a surcharge. Shipping charge total will be calculated at the time the order is placed.

Please contact our Sales Support team at 601.499.2131 to place a rush order. Please note that orders with expedited shipping still require our standard 24-hour order processing time.

Due to fraud associated with APO, FPO, and PO box addresses, we have special requirements. We may require payment via bank wire to process orders using APO/FPO. We cannot ship to PO boxes; please arrange to have products shipped to your physical address, either home or business. We apologize and thank you in advance for your understanding.